Terms and Conditions Shipping:
We deliver to all major cities. Overnight Delivery to your door by 10:30 AM. Freight Charges will depend upon your zip code. After the initial purchase we will email you the tracking number with final shipping cost. We send out on Monday, Tuesday, & Wednesday. All Discus are individually packed in 6-7 bags filled with pure oxygen and separated by liners. The fish are then placed into a Styrofoam box, followed by a cardboard box.
Methods of Payment:
We accept Money Orders, Personal Checks or PayPal. If the buyer chooses to pay by check or money order, shipment will be delayed until the check has cleared or until the money order is received.
Refusing to pay Shipment:
If a customer declines the shipment for any reason, no refund on the fish will be made.
Live Arrival Guarantee Policies:
Live arrival is guaranteed. For any D.O.A. (dead on arrival), we will replace it free of charge, excluding freight costs as long as the following procedure is followed:
You must contact us within 24 hours of delivery by phone, fax or e-mail to claim any D.O.A.’s. Proof of D.O.A.s must be confirmed by either emailing us digital pictures of the deceased fish or mailing them back to us packed in salt to prevent decomposition. Once the DOAs have been confirmed, we will replace them with fish of the identical strain that was ordered. No cash refunds will be given. The consumer must also pay return shipping. Please do not return any fish without prior authorization from us.